I tried to use Kango Express twice. I love the fact that there’s an alternative to Shipping Cart, but I may have to revert back to Shipping Cart, or probably experiment with another forwarder soon (I like having a lot of choices).
I’m not very fond of Kango Express’s “handling fees.” My first shipment had an additional $20 to the invoice. My second, $14.
I remember also having a similar issue with Shipping Cart & their insurance fees, but it was nothing compared to Kango Express’ handling fees.
I use a freelance forwarder which is a lot cheaper than Shipping Cart and Kango Express. However, I can only use this courier of mine if I’m sure that the merchant will not use a regular USPS box to ship my items (a big problem with 3rd party merchants in Amazon)
(My freelance forwarder doesn’t “consolidate” the packages, and will ship items in their original box. However, TSA strictly imposes that USPS boxes can only be used within the USA, so if a merchant sends a package for me in a USPS box, my forwarder will simply return the package to the merchant.)
Kango Express repacks my packages separately in little bags. Shipping Cart, on the other hand, will re-pack my items into one box.
I definitely prefer the single-box system of Shipping Cart — much neater, and less problems with unpacking the items.
Once, while I was opening a package from Kango Express, I accidentally cut through my item with my scissors because they use these very thin wrapping papers.
I also cannot stand the lack of tracking information of Kango Express. As soon as you’ve shipped your packages, it will stay “In Transit” forever.
With Shipping Cart, however, I do have an issue with how long it takes for them to update that a package has arrived (although they claim they can now do it within the day).
It also really irks me with Shipping Cart is that ever since they updated their website in December 2017, I can only view the mobile version of their website in Safari macOS. I would need to use either Firefox or Chrome for it to be rendered properly (and yes, I have reported the problem.
- Limited tracking information
- Expensive handling fees
- Bad re-packaging of products
- Takes a long time to update customer that a package has arrived
- Website does not load properly if you use macOS Safari